Here you will find answers to the most common questions about our products and services. If you don't find the answer you're looking for, don't hesitate to contact us, we will be happy to help you.

  

 

What type of Resin do you use for your necklaces?

We use only high-quality resin to ensure exceptional durability and resistance.

Our material selection is truly high-end, we do not use classic resins.

Our resins are molecularly more resistant and durable, composed of cross-linked polymers with extremely ordered bonds through a catalysis process carried out under high pressure.

This guarantees a crystal-clear shine and resistance to impacts and extreme environmental conditions.

 

 

What is STABILIZATION?

Stabilization is a special treatment to increase the strength and durability of the wood.

It is a process in which the wood is completely immersed in a sap that acts as an impregnating agent, then placed inside a vacuum chamber capable of reaching high pressures.

This process causes the air to exit the pores allowing the sap to penetrate deep into the fibers, wrapping them; once dry, the wood becomes significantly stronger and more resistant.

 

 

How can I take care of my wooden necklaces?

To keep your wooden necklaces in perfect condition, apply wood oil before and after summer. (preferably transparent oils)

We recommend not wearing our necklaces together with other metal necklaces as the latter could scratch the resin and over time dull it.

 

 

What are the delivery times?

Delivery times vary depending on location and product availability. Generally, orders are processed the day after purchase and shipped via express courier.

Delivery Times:

• Italy: 2-5 business days
• Europe: 3-7 business days
• Rest of the world: 4-10 business days

You will receive a confirmation email with the tracking number once the order has been shipped.

You can track it directly on our website on the dedicated page.

TRACK YOUR PACKAGE

 

 

Can I return or exchange a necklace?

Yes, we accept returns and exchanges within 30 days of purchase, provided the product is in its original condition.

To start a return or exchange, please visit our Shipping and Returns page, we will guide you through the process.

 

 

Do you offer international shipping?

Yes, we ship worldwide. Shipping costs and delivery times may vary depending on the destination. During checkout, you will find all the information regarding international shipping costs and times.

 

 

How can I make the resin matte?

Simple!

Use 5000/4000/3000 grit sandpaper.

• Rub in multiple directions.
• Rinse under water.
• Dry.
• Repeat until the desired result is achieved.

 

 

Didn't find the answer you were looking for?

For any questions or clarifications, please do not hesitate to contact our Customer Service, we will be happy to assist you.

 

Phone: +39 3442446212

Email: info@solariawoodart.com

Office: Monday - Friday, 9:00 AM - 6:00 PM